Ex-Avaya, Five9, Glia, and Talkdesk leaders launch Zingly to revolutionize CX
Ex-Avaya, Five9, Glia, and Talkdesk leaders launch Zingly to revolutionize CX
Key Takeaways (TLDR)
Zingly revolutionizes customer experience with GenAI technology, providing infinite scale and hyper-personalization to consumers, resulting in revenue acceleration.
Zingly's CCX Platform combines GenAI, digital interactions, and telephony, offering Zingly-Rooms™ where customers can connect and collaborate with businesses.
Zingly aims to eliminate customer frustration, make communication collaborative, and build lasting customer relationships, ultimately making the world a better place.
Zingly's innovative GenAI product technologies, including Relationship-AI™ and Zingly-Buddy™, are driving a new approach to customer engagement and collaboration.
Why it Matters
The launch of Zingly marks a significant shift in customer experience, aiming to make communication more collaborative and personalized for both businesses and consumers. This innovative platform has the potential to eliminate the frustration associated with traditional customer service methods and significantly impact revenue acceleration for enterprises. By combining GenAI, digital interactions, and telephony, Zingly aims to create lasting customer relationships and transform the way businesses and customers interact.
Summary
Ex-Avaya, Five9, Glia, and Talkdesk industry leaders join forces to revolutionize customer experience (CX) with the launch of Zingly, a Collaborative Customer Experience (CCX) Platform. The patented customer-facing technology combines GenAI, digital interactions, and telephony, providing infinite scale to enterprises, and hyper personalization to consumers, resulting in revenue acceleration and lasting customer relationships. Zingly has raised a $10m seed funding round from Dell Technologies Capital, WestWave Capital, Scribble Ventures, Formus Capital, Geekdom Fund, Array Ventures, Firebolt Ventures, and Burst Capital. Zingly rectifies the imbalance in customer experience by providing customers with Zingly-Rooms™—a patented, always-on space where customers can instantly connect and collaborate with businesses, eliminating the need for calls.
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